| Digital Marketing: Video Gets a Front Seat A recent comScore report states that 15.8 billion video ads were viewed in May. Video is quickly taking its place in the digital marketing toolset. Social For the Sake of Social = Bad It's not about technology, successful social enterprises must learn to put the customer first by building smarter, customer-centric business processes. Information Management Catastrophy A recent report from IDG Research showed that although many execs recognize the importance of world class information management, less than 40% of front-line workers have the data they need. Top Headlines By John Newton Collaboration environments within the enterprise are rapidly expanding. Here's how to survive and thrive. CONTINUE READING... By John Newton Socializing business is a revolution in the way we do work. The days when you can control your brand through your website are long gone. Customers are getting information about your brand and products through a number of different channels and if you aren't listening and engaging these channels, you won’t only miss new business opportunities, but will quickly see the competition pass you by. CONTINUE READING... By Anthony Myers Happy National Small Business Week in the US! We recommend small businesses invest in some social business, information management and customer experience management tools to keep new customers coming in, and keep current ones happy. CONTINUE READING... By Carter Hostelley Everything has stages. Rocket launches, careers and life to name just a few. So why wouldn't your content marketing efforts? CONTINUE READING... By Toby Ward In a truly social enterprise, social requires more than just a Facebook page and Twitter account; you need to live and breathe social, inside and out. Anyone can Tweet, but creating a truly social intranet requires incredible commitment, change management and intelligent execution. CONTINUE READING... By Katie Ingram After a four month beta test run, Skype today announced that its video messaging feature will now be available for all users. CONTINUE READING... By Katie Ingram Digital measurement and analytics company comScore, has released its online video rankings from May 2013. This information, which was complied by the comScore Video Metrix service, determined that over 40 billion videos were watched during the month of May, with most of these views coming from YouTube. Video advertisements, which were lead by the Brightroll platform, had a total of 15.8 billion views. CONTINUE READING... By Anthony Myers Analytics provider Information Builders has debuted a version of its WebFocus BI system just for governments, and the WebFocus Cloud Express will be part of the UK's G-Cloud Framework. CONTINUE READING... By Marisa Peacock Everyone knows that small and medium-sized business are different from larger enterprises. But when it comes to managing a smaller company’s online activity, not all tools are one-size fits all. SMBs may be hard-pressed to find a tool that’s both comprehensive, affordable and convenient to use. While ClickFuel has strategically delivered its marketing analytics and performance management tools to companies within the SMB space -- today, they have stepped up their game by offering an iOS app that allows its customers to respond to leads in real time. CONTINUE READING... By David Roe Who is accessing what information in the enterprise While recent research from digital business researchers IDG shows that there is widespread understanding of the importance and capital value of enterprise data, it also shows that there is a much more limited understanding of the information delivery needs of all enterprise workers, and in particular the information needs of customer-facing employees. CONTINUE READING... By Barry Levine ThoughtFarmer 6.5 adds photo drag-resizing. ThoughtFarmer is out with a new version of its social intranet, featuring an updated employee directory profile. Tastily, this new version 6.5 is called Avocado. CONTINUE READING... More Recent Articles - CXM: Strategy and the Empowered, Social Customer
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Partner Events | Forrester's Forum For Customer Experience Professionals East New York Jun 25 - 26 New York, USA Through keynote speeches and track sessions, attendees will learn how to get their customer experience programs to the next level, whether they’re starting from scratch or in the midst of a transformation. | Gartner Portals, Content & Collaborations Summit Sep 16 - 17, 2013 London, UK This year's Portals, Content & Collaboration Summit will deliver the independent Gartner research you need to engage today's mobile and social users and exceed their expectations. From BYOD to SharePoint, we've got you covered. | 
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